FAQ

Questions we get a lot.

Don't see yours? Start with the tools or create an account and ask from inside the app.

01 / Answers

What people ask before signing up.

Is HG Companion medical advice?: No. It is a clinical advocacy and documentation tool. It produces records, scores, and summaries you bring to a clinician — it does not diagnose, prescribe, or replace medical care.
Do I need an account to use the tools?: No. The HELP Score, PUQE-24, treatment protocol reference, and the learn section are free without sign-in. An account unlocks tracking history, provider-ready summaries, and caregiver sharing.
Who built this?: HG Companion is built by Novexa with patients, caregivers, and HG-literate clinicians. The severity instruments are the HER Foundation HELP Score and the published PUQE-24.
Is my data private?: Yes. Logs are private to your account and protected by row-level access control. Research contribution is opt-in and de-identified. We don't sell data, run ads, or share with insurers.
Can my partner or doula see my logs?: Yes. You can invite a caregiver who gets a read-only brief summarizing your trends and red flags — without exposing every line of your diary.
What if my OB has never heard of HELP or PUQE?: Both are published, peer-referenced instruments. The provider-ready summary cites them and translates your scores into the clinical thresholds clinicians act on.
Does it cost anything?: The public tools are free. Patient tracking accounts are free during the current preview. We will never paywall the severity scoring or ER-red-flag reference.
How do I contribute to HG research?: Inside the app, opt in under Settings → Research. Your logs are anonymized and pooled with other consenting users. You can withdraw at any time.